Questions about your account, payment options or casino games? Our support team can assist with account-related issues, technical concerns and general feedback. Contact us by email or phone using the details below. For account enquiries, include the email address registered to your account, but never send your password or full payment card details. Support is available 24/7, and general and affiliate enquiries can be sent to the relevant address.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +61 2 8473 6192 |
| Working hours | 24/7 |
Contact by email
Email is the preferred contact method for detailed enquiries, account matters or requests requiring explanations or documents. Please use a clear subject line and include up-to-date contact details so we can locate your account and respond promptly. Attach any relevant files and quote your username or ticket number to help avoid delays.
Submit your enquiry
Response Time
Contact our support team via live chat or email. Most enquiries are answered within one business day. Simple requests get quick replies, while complex cases - such as KYC checks or payment investigations - may take longer depending on their nature. We'll keep you updated on progress and aim to resolve issues as promptly as possible.
Feedback
Got an idea for making the website better? Share your feedback, suggestions or ideas with us. We review every message carefully and use what you tell us to improve the service and your experience, whether that means making games easier to find, clarifying account information or improving how the site works on mobile.